Shipping policy

Website: vionnejewels.com Business Name: Vionne Jewels Email: support@vionnejewels.com

1. Processing Times

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

If we experience high order volume, processing times may be extended. You will be notified if any significant delays occur.

2. Shipping Times & Delivery

We ship Australia‑wide and internationally.

Australia (Domestic Shipping)

Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days

International Shipping

Standard International: 7–15 business days
Express International: 3–7 business days

Delivery times may vary depending on your location, customs delays, or courier disruptions.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location and selected shipping method.

Free shipping promotions (if available) will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take 24–48 hours to appear.

5. Incorrect Address / Failed Delivery

Please ensure your shipping address is correct. Vionne Jewels is not responsible for orders delivered to incorrect addresses provided by the customer.

If a parcel is returned due to an incorrect address or failed delivery, the customer is responsible for reshipping fees.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at support@vionnejewels.com within 7 days of delivery. We will assist you in filing a claim with the courier and provide support where possible.

7. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our shipping fees.