Refund policy
Last updated: [28/08/2026] Website: vionnejewels.com Business Name: Vionne Jewels Email: support@vionnejewels.com
1. Overview
We want you to love your purchase. If something isn’t right, this policy explains how returns, exchanges, and cancellations work at Vionne Jewels.
2. Eligibility for Returns
To qualify for a return, your item must:
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Be unused and in its original condition
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Include all packaging, tags, and accessories
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Be returned within 14 days of delivery
Non‑returnable items:
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Sale items
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Gift cards
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Custom or personalised jewellery
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Items marked “Final Sale”
3. Return Process
To request a return, contact us at support@vionnejewels.com with your order number and reason for return. Once approved, you will receive instructions on how to send your item back.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Exchanges
We offer exchanges for the same item or another item of equal value, subject to stock availability. If the requested item is unavailable, a refund or store credit will be offered.
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.
Shipping fees are non‑refundable.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery. We will replace the item or provide a refund at no additional cost.
7. Order Cancellations
Orders may be cancelled within 2 hours of purchase if they have not yet been processed. Once an order has shipped, it cannot be cancelled.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check with your bank or payment provider
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Contact us at support@vionnejewels.com
9. Return Shipping Address
Add your return mailing address here.
10. Changes to This Policy
We may update this Return & Refund Policy at any time. Updates take effect immediately upon posting on this page.